Venice Gondola ride

FAQ

Gondola Ride Venice

FAQ - Frequently Asked Questions

BEFORE RESERVING

1. Is my booking a private or shared tour?

We offer both shared and private tours. Please check the available options during your booking process. Both tours (Private and Shared) will be provided by official operator authorized by local transport authorities. For private tours your group will travel in a vehicle / boat for exclusive use. In case of shared tours, your group will have to share the vehicle / boat with other Customers.

Please note that shared tours starts at fixed time; during the booking process you will have to select the available starting time (regardless of the time indicated by you in our reservation form).

2. Are there any additional charges for paying by credit card?

Yes, we may apply to final price current PayPal or Credit Card fees. But the price you will see in our booking form will be the final price, all included.

3. Is it safe to enter my credit card details online?

Yes. Your credit card details aren't introduced until the very last step of the booking process, at which point you'll be redirected to a completely secure bank server where you carry out your payment. bookvenicegondola.com never has access nor does it store in its databases your details, so you don't run any risk.

4. Tour departure location

All tours have an established departure location, indicated during the booking process and listed in your confirmation voucher. Please reach the departure location 15 minutes before departure time and contact our representative.

5. I need a receipt/invoice of the contracted services. Can you provide it for me after the booking's been carried out?

Yes. Please request your invoice by email at This email address is being protected from spambots. You need JavaScript enabled to view it. and you will receive the receipt corresponding to your booking.

BEFORE JOURNEY

1. What do I need to bring with me?

You need to bring a printed copy of your booking confirmation which you received by email. Please show it to our representatives.

2. Where is the meeting point?

All tours have an established departure location, indicated during the booking process and listed in your confirmation voucher. Please reach the departure location 15 minutes before departure time and contact our representative.

3. What happens if I'm late?

Unfortunately we have to respect our scheduling; We will try to re-arrange your group for a new tour, but in case of lack of availability your reservation will be cancelled and we will not refund you for the amount paid.

4. What happens if case of bad weather conditions.

The trip is carried out under the responsibility of the gondolier captaining the boat. In the event of severe weather conditions, including excessive high tide or low tide, the gondolier may decide - at his sole discretion - not to make the trip for security reasons. In such cases we will propose you to make the trip on the next day or on the two days following the booking, depending on availability. You will also be able to cancel your reservation with full refund.

5. My travel details have changed. Can I modify the details of my tour?

Yes. You can make changes up to 48 hours before the fixed time for your journey. To do this, send an email to our customer services team at This email address is being protected from spambots. You need JavaScript enabled to view it..
All of the changes are subject to the confirmation of the local operator and if the change increases the service cost it should be paid before your journey. Please consult our Terms and Conditions for more information.

6. I want to cancel my journey. How can I do it?

Any journey can be cancelled without charges up to 48 hours before the day of the tour, as specified in our terms and conditions.

7. I’ve paid for my reservation, but I still haven’t received my booking confirmation.

Booking confirmations are processed as quickly as possible and are sent out soon after receiving the payment confirmation. Allow our customer services team 4 hours to process your booking and send you confirmation by email. If after this time you still haven’t received your booking confirmation by email, confirm first that it hasn’t been sent to your spam/junk folder. If so, add our email address (This email address is being protected from spambots. You need JavaScript enabled to view it.) to your contacts list to avoid this happening again in the future. If you haven’t received it, email us and provide us with another email address to which we can send your booking confirmation.

8. Is it necessary to reconfirm my tour?

No, we take care of everything. Once received by email the service voucher your tour can be considered confirmed.

AFTER YOUR TRIP

1. How can I thank, give comments or suggestions?

Shortly after your journey we will send you a brief questionnaire so that you can evaluate the service you received. Like this you can send us your ideas or suggestions for the future. You can also send us an email at any time to This email address is being protected from spambots. You need JavaScript enabled to view it..

2. I would like to be informed of special offers, promotions and news for my next journeys.

If you wish to receive our offers, promotions and news via email, sign up to our newsletter here.

3. I’m very satisfied with the service I received. Now what do I do?

Share your experience with friends or via social networking. We exert ourselves to provide you with the best experience possible.